Business Debt Collections

Our experienced debt collections team, Atradius Collections, are located throughout the world to support your collection of outstanding invoices in any country, time zone, currency and language.

As an Atradius customer, you’re automatically able to access and benefit from our debt collections service, Atradius Collections. This is a feature of all our Credit Insurance policies and will not incur any additional cost for you.

We also offer a standalone Atradius Collections service to organisations and business that are not Atradius Credit Insurance customers.

As debt collections specialists, we know how to respond to excuses for non-payment and exert the right level of pressure to maximise revenue collection.

We also know that a proactive and sensitive approach can often yield the best results. A payment plan for a customer experiencing cashflow problems may result in complete settlement of the debt and the retention of a strong working relationship with you. To that end, we work closely with you to seek the quickest and most appropriate solution for you.

Quote

"Atradius Collections supported us in a few cases when the relation with some customers became problematic."

Credit Manager, Global 500 Electronics Company

How does Debt Collections work?

Atradius Debt Collections process

Hong Kong industry-leading debt collection agency

As debt collections specialists, we’ve heard most of the excuses businesses make when they fail to pay a bill. We know how to respond to this and how to exert the right level of pressure to maximise revenue collection.

However, we also know that a proactive and sensitive approach can often yield the best results. For example, a payment plan for a customer experiencing cashflow problems may result in complete settlement of the debt and the retention of a strong working relationship with you. To that end, we work closely with you to seek the quickest and most appropriate solution for you.

Benefits of our debt collection service

With the benefit of our worldwide IT infrastructure, we operate the most integrated Collections network in the industry. Our fully automated approach allows us to act promptly upon receipt of a notification of non-payment, regardless of time zones.

If you’re an Atradius Credit Insurance policy-holder, you may manage Collections through Atradius Atrium.

Non-policy holders may also access our collections expertise on a case by case basis. As an Atradius Collections-only client, you may track your case through our dedicated system, Collect@Net.

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